As part of the conference, organised by the website TAdviser which reports on and supplies IT technology, questions were raised and discussed about the current market for IT-outsourcing in Russia and factors relating to its development, changes in the market in 2017 and forecasts for future development.

 

Participants, which included the main consumers of outsourcing services in Russia, discussed the industry and its in-demand functions which outsourcing offers.  Experts noted the increased demand and improved quality of enquiries from clients, growth in the number of large-scale projects and increase in the number of contracts entered into for services in IT-outsourcing.  

 

Maxim Ali talked about Service Level Agreements which are the main documents which determines the terms for the provision of services from an outsourcing company, the procedure for interaction with the client, the standard for services and the potential penalties for breaches.

 

Maxim provided a variety of practical recommendations on what kind of legal instructions should be used in such a type of contract in order to ensure that the relationship between the parties is more transparent and to protect against adverse conduct.